Professionalism Without the Payroll
Hiring and maintaining in-house employees is time-consuming and expensive. We provide the expertise of a dedicated virtual receptionist without the associated overhead costs.
Got questions? Get answers.
Everything you need to know about our services, onboarding, call handling, billing, and how Starry Solutions supports your business.
Why Choose A Virtual Receptionist Over Traditional Solutions?
Personalization Beyond Standard Scripts
Unlike traditional call centers that often follow standardized scripts, we deliver personalized service tailored to your business, ensuring a human touch and a genuine connection with your clients.
The Power of Specialization
While virtual assistants are generalists, our focus is solely on providing exceptional phone support — from appointment booking to detailed message taking and communication management.
Frequently Asked Questions
We combine dedicated teams with cutting-edge technology to ensure every call reflects a deep understanding of your business.
- Dedicated Teams: Each receptionist works with a select group of clients, allowing them to gain a deep familiarity with your services and customer inquiries.
- Smart Technology: Our advanced software supports our team by dynamically surfacing relevant answers and information.
- Collaborative Partnership: Through ongoing communication and onboarding, we continuously refine our understanding of your business.
All Starry Solutions call time is tracked in 30-second increments. Minutes are tracked from the moment the call connects until it ends. Our advanced call logging software provides detailed and transparent reporting.
How many minutes you’ll need depends on your specific business. We recommend starting with the package that seems like the best fit based on your current call volume and goals. Since there are no contracts, you have the flexibility to upgrade or downgrade at any time.
No. Robocalls and solicitor calls do not count toward your total minutes. Our advanced screening technology identifies and blocks these nuisance calls.
No, we prioritize an authentic caller experience without the impersonal feel of prerecorded announcements. However, if recording is essential for your business needs, we can discuss custom solutions.
No, minutes do not roll over. For clients with fluctuating needs, our add-on minutes offer a cost-effective solution for occasional spikes in call volume.
Yes. You have complete control over when calls are forwarded to us. Whether you need coverage during specific hours, overflow situations, or on an as-needed basis, we adapt to your schedule.
Yes. We can integrate with most major calendar platforms, including Google Calendar, Calendly, and others, allowing seamless appointment scheduling directly within your preferred system.
We work with you to determine the exact message format and level of detail that best suits your workflow. Need quick text notifications for hot leads and detailed summaries for others? We can accommodate that.
We pride ourselves on a quick and efficient setup process. In most cases, you can be up and running with Starry Solutions within a few business days. Our onboarding team guides you through each step to ensure a seamless transition.